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TheRetroBaby.com - Returns, Exchanges and Chargeback Terms
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By visiting TheRetroBaby.com you agree to accept the practices described in this Returns, Exchanges and Chargeback Policy.
Returns/Exchanges:
We believe that customer satisfaction is the most important thing
and that is why we offer a full refund policy. Refunds don't apply
to items that have been worn, washed or at least 15 days old.
If your item is defective or you were shipped the incorrect color,
size or style we will issue a new item or a full refund depending
on the customers request. If your package has been returned to
us because of an invalid address, moved, address doesn't exsist,
missing certain information such as floor # and Apt #, this will
be the customers responsibility to follow up with TheRetroBaby
Inc too make new shipping arrangements. The customer is responsible
for an additional $15.00 for any returned packages by our carrier
because of an invalid shipping address. Additional shipping charges
apply if returned packages are re-shipped. When ordering from TheRetroBaby.com you agree to all these terms
and conditions.
Exchanges must be received within 10 days of receipt otherwise
they will be rejected and sent back to the customer at their expense
therefore no return or exchange will be granted. If an exchange
is approved and received by TheRetroBaby the exchange can take
up to 15 days of processing from the day of receipt. Shipping
charges will apply to exchanged items. When ordering from TheRetroBaby.com you agree to all these terms
and conditions. Gift Boxes and Shipping charges are non-refundable.
Unwanted items:
If you should decide that you are unhappy with the item you have
purchased, please contact TheRetroBaby within 8 days of receipt
to obtain instructions on how to return the unwanted item. You
must get approval by email from TheRetroBaby Inc that a return
package is granted. You must then ship the item (in new condition,
in its original packaging) back to our warehouse using UPS Ground
Delivery (at your expense). We strongly recomend that you use
UPS or another carrier that provides tracking details. We are
not responsible for goods that are lost in transit without a tracking
details. Unwanted goods must be received within 8 days of talking
with a customer support rep otherwise they will be rejected and
no refund or credit will be applied. Gift Boxes and shipping charges
are non-refundable and will not be credited back to the returned
order. When ordering from TheRetroBaby.com you agree to all these
terms and conditions.
International Returns:
Please contact the TheRetroBaby within 15 days of receipt to obtain
instructions on how to return the unwanted item. Because of your
internation location we allow for 18 days of transit to arrive
back at our facility for returning, exchanging of refunding.
Chargebacks:
Inappropriate chargebacks
by customers can become a costly and lengthy process and may subject
the person (customer) making the chargeback to criminal and civil
liability. If its an item you wish to return then contact us or
read about our returns and exchange terms. Any unreasonable and
or unilateral chargeback will be contested by TheRetroBaby.com
and will be subject to a $50 fee charged to your credit card.
When ordering from TheRetroBaby.com you agree to all these terms
and conditions and give TheRetrobaby.com the authority to charge
your credit card the $50 service fee to cover the cost of processing
any chargeback you issue. If you subsequently chargeback that
fee as well, your account will be forwarded to a collection agency
for collection and a negative report will be issued to credit
reporting agencies. TheRetroBaby.com prosecutes all misuse of
credit cards to the fullest extent allowed by law. |
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